Homeowners and Renters

As a member of your community it is important to stay informed about flood risks and the ways that you can protect your family, home or business. There are lots of resources for homeowners and individuals, to help guarantee safety and readiness for flooding events.

What to do if you have a flood

When a flood happens there are important steps to take to ensure your and your family’s safety:

  • Head to your nearest emergency centre and register to help you find friends and loved ones, and also to get more information on next steps.

  • Follow local news and return home only after it is safe to do so.

  • If you cannot return to your home for safety reasons, you need to find temporary housing for your family and pets. Contact your local community government for assistance on disaster relief.

  • If roads are closed, find alternative routes – driving through flood waters is dangerous to you and others.

  • Be safe when reentering your home – do not turn the power or gas on or use flooded appliances until checked by an approved contractor.

  • Avoid food or water that has come in contact with flood water.

  • Report downed trees and damaged utility lines.

  • Contact your insurance company and a reputable flood restoration company as soon as possible.

  • Start cleanup.

Click here to find out about restoration service providers listed by province and territory.

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