What to do if you have a flood


When a flood happens there are important steps to take to ensure your and your family’s safety:



  • Head to your nearest emergency centre and register to help you find friends and loved ones, and also to get more information on next steps.

  • Follow local news and return home only after it is safe to do so.

  • If you cannot return to your home for safety reasons, you need to find temporary housing for your family and pets. Contact your local community government for assistance on disaster relief.

  • If roads are closed, find alternative routes – driving through flood waters is dangerous to you and others.

  • Be safe when reentering your home – do not turn the power or gas on or use flooded appliances until checked by an approved contractor.

  • Avoid food or water that has come in contact with flood water.

  • Report downed trees and damaged utility lines.

  • Contact your insurance company and a reputable flood restoration company as soon as possible.

  • Start cleanup.


Click here to find out about restoration service providers listed by province and territory